There are no returns on clearance, discontinued, vintage, demo and select used items. Additionally, the following items are returnable only if defective OR unopened – strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin
whistles, flutophones, “world” wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths. Software/Soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging.
If defective, these items will only be exchanged for the same product. All returned woodwind and brass instruments incur a $20.00 sanitization fee. Returned bows are assessed an $8.00 return handling charge. Returned mouthpieces priced over $300 incur an $16.00 sanitization fee; the fee for mouthpieces under $300 is $8.00. Stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment.
Requesting a Return:
Contact us at 1-734-731-1492 to obtain a return authorization. Additional information on returns can be found on the
paperwork shipped with your package.
Abuse of Return Privileges
Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
Send your returns to:
(Your RA #)
6479 E Dunbar
Monroe, MI. 48161